FAQs

Here you will find answers to many common questions about using your Apple devices. We will be adding to these as time goes on. If you have any questions not answered here, feel free to contact us down below!

HOW TO BACK UP YOUR IPHONE

Back up iPhone using iCloud

  1. Go to Settings   > [your name] > iCloud > iCloud Backup.
  2. Turn on iCloud Backup. iCloud automatically backs up your iPhone daily when iPhone is connected to power, locked, and on Wi-Fi.
  3. To perform a manual backup, tap Back Up Now.

To view your iCloud backups, go to Settings > [your name] > iCloud > Manage Storage > Backups. To delete a backup, choose a backup from the list, then tap Delete Backup.

Back up iPhone using your Mac

  1. Connect iPhone and your computer using USB.
  2. In the Finder sidebar on your Mac, select your iPhone.

    Note: To use the Finder to back up iPhone, macOS 10.15 or later is required. With earlier versions of macOS, use iTunes to back up iPhone.
  3. At the top of the Finder window, click General.
  4. Select “Back up all of the data on your iPhone to this Mac.”
  5. To encrypt your backup data and protect it with a password, select “Encrypt local backup.”
  6. Click Back Up Now.

Note: You can also connect iPhone to your computer wirelessly if you set up Wi-Fi syncing.

Back up iPhone using your Windows PC

  1. Connect iPhone and your computer using USB.
  2. In the iTunes app on your PC, click the iPhone button near the top left of the iTunes window.
  3. Click Summary.
  4. Click Back Up Now (below Backups).
  5. To encrypt your backups, select “Encrypt local backup,” type a password, then click Set Password.
  6. To see the backups stored on your computer, choose Edit > Preferences, then click Devices. Encrypted backups have a lock icon in the list of backups.

Note: You can also connect iPhone to your computer wirelessly if you set up Wi-Fi syncing.

TIPS FOR SWITCHING TO APPLE MAC FROM PC

Learn how to perform some common tasks on your new Mac.
 

  • Right click
    Click the right corner of your Apple mouse, or click with two fingers on your Apple trackpad. You can change this in Mouse preferences and Trackpad preferences. 
  • Scroll, swipe, click
    Settings for scroll direction, swipe gestures, and button assignments are also in Mouse and Trackpad preferences.
  • Close & resize windows
    Buttons for closing, minimizing, and maximizing a window are in the upper-left corner of the window.
  • Change volume
    Use the volume control in the menu bar, or use the volume keys on your Apple keyboard.
  • Change Mac settings
    Looking for the Control Panel? Use System Preferences instead.
  • Open apps
    You can also use Launchpad and the Dock to open your apps (programs).
  • Find files
    Use Spotlight to quickly find and open apps, documents, and other files.
  • Browse for files
    Looking for Windows File Explorer? Learn about the Finder.
  • Throw files away
    Looking for the Recycle Bin? Use the Trash, which is in the Dock.
  • Rename files
    Click the file once to select it, then press the Return key and type a new name. Press Return when done.
  • Preview files
    Preview most files on your Mac using Quick Look. Click the file once to select it, then press Space bar.
  • Back up files
    Time Machine keeps a copy of all your files, and it remembers how your system looked on any given day.
  • Keyboard shortcuts
    Many Mac keyboard combinations use the Command (⌘) key. Learn more keys and keyboard shortcuts